CUSTOM DESIGN PROCESS
1. CUSTOMER LIAISON AND INFORMATION GATHERING STAGE
Send us your sketches, images, ideas to base your design on.
2. QUOTING AND ORDER PLACEMENT
Once your quote is approved we will send your order via email.
3. DESIGN PHASE
Here we bring your custom design to life using 3d modelling. You will be provided with detailed images which will give you a great idea what your finished piece will look like.
4. MINOR ADDITIONS/CHANGES
If necessary we can make small changes to the design to ensure you are 110% happy. (Any major redesigns will need to be requoted)
5. PRODUCTION PHASE
Your ring will be made and shipped or can also be collected locally when finished. Hooray!
Want to Design Your Own Custom Ring?
We're here to help and guide you through every step of the process.
Here are some easy ways to get in touch with us:
- Book an appointment via the button below
- Start a chat using the green messenger button on this page
- Fill out the contact form below
- Email us info@vinnyandcharles.com
We can't wait to speak with you!
Crafted with Love
Each piece is lovingly crafted from start to finish in our workshop studio in Western Australia.
Guarantees
One Tree Planted for Every Order
Free Shipping on Custom Orders
Recycled Metals
Fully Crafted in Studio
Lifetime Guarantee
Outstanding customer service
FAQs
1. Why can I only see design mock-ups after my order is placed?
We spend several hours of our time creating these design mock-ups. We are still able to make design changes at the mock-up stage, so rest assured we will work with you to create your dream design. Only once approved by you will we go into physical production of the piece.
2. How long will it take to make my custom ring?
You can expect your custom ring to be completed within 4-6 weeks. Each piece is different, and total production time will depend on several factors, such as the length of time to finalise the design, as well as gemstone sourcing for individual and one-off gemstones.
Custom Reviews
-
* * * * *
"Excellent quality jewellery, my partners engagement ring which had some specific modifications turned out beautiful. For the quality craftsmanship the pricing is amazing. Communication was outstanding, quick responses and informative. Helped me with decisions by providing me with multiple options and how those could turn out. Thoroughly recommend, will be back to buy weddings bands eventually" Jai
-
* * * * *
"I absolutely loved the engagement ring that Vinny and Charles created for us! Melody was great at replying to emails and helping me through the bespoke design process, any design tweaks were reflected perfectly in mock-ups and the quality of materials is incredible! The ring was true to size, and shipping from Australia to the UK was made really easy. I would very much recommend Vinny and Charles to anyone, regardless of where you are in the world!" Henry
-
* * * * *
"Vinny and Charles made a very special piece of jewellery for us and we are beyond thrilled with the result. We trusted Chris to redesign some of our grandmothers jewellery. Chris went above and beyond in all that he did. He was cheerful, friendly and thoughtful in all of our dealings, as well as respectful and careful with our heirloom jewellery. In our conversations Chris’s passion for his work and his connection with community, as we all the continuation of his industry and finding new and best practices was so apparent. Not only do Vinny and Charles create beautiful, original work they approach their business ethically and sustainably. Thank you again!" Claire
