At Vinny & Charles every item is custom made just for you. So all sales are final.

Exchanges may be possible with certain designs.

Contact us regarding any questions you may have before ordering. Expect a reply within 24-48 business hours.

We care about our customers and want you to be happy. If there are any concerns after purchase or delivery of your jewellery, rest assured we will always work with you to ensure you end up with a final product that you love.

Reach out via the chat function on the website.
Included with every purchase is one free resizing. Please note that any shipping related costs are for the customers account.

Changed your mind? Don’t worry about it! Be sure to send a cancellation message within 8 hours of ordering.