We offer a lifetime warranty against any manufacturing defects.
The warranty includes:
Fixing of any manufacturing defects
1 x Free Yearly Routine inspection, cleaning and polishing
Any necessary repair work and stone replacement will be quoted accordingly.
The warranty does not cover:
Normal wear and tear, accidental or intentional damage, or theft.
Lost centre stones.
We highly recommend that you include your jewellery in your personal household contents insurance.
Warranty is voided if the piece is worked on by any other jeweller.
Any shipping and related customs charges will need to be covered by the customer. This includes shipping charges in getting the ring to and from us.
The best and most reliable way to get an accurate ring size is to head down to your local jeweller for a sizing.
If your ring size is not available in the drop down menu, please contact us as we can gladly accommodate most non standard ring sizes. Charges may apply.
We offer 1 free ring resizing within 90 days on all orders. Customers will be responsible for all shipping and import related charges in getting the ring/s back to our workshop for resizing.
Ring resizing is not possible on certain designs, for example on eternity designs. In these cases a resizing fee may apply. Please allow up to 3 weeks for ring resizing once received in our workshop.
Please note we are not responsible for any additional costs due to incorrect ring size being provided.
Customers are responsible for the ring size that they provide, we assume that a recent and accurate ring size has been taken into account. If you have any questions or concerns - please reach out as we are always happy to help!
*IMPORTANT* Please make sure that the shipping address is correct as this is the one we will ship to. A tracking number will be provided on all orders when they ship out. Delivery times are estimates only. Insurance is included.
All items are sent with Australia Post Express shipping. Signature on delivery is required. This generally takes 2-5 business days.
International shipping is with DHL Express Courier and generally takes between 2-7 days. A signature is not required on delivery.International customs and import duties differ from country to country.Buyers are responsible for any CUSTOMS and DUTIES that may apply.
Once your item has shipped you will receive a message from DHL regarding any fees payable.
We ship to countries worldwide, however there are several that we may not be able to ship to - please reach out if you have any questions at all.
All of our pieces are handcrafted and made-to-order in our workshop. Please allow 2-3 weeks for us to manufacture. We always aim to get your piece to you as soon as possible.
How do I care for my ring?
To ensure the longevity of your pieces, please take them off and keep in a safe place while you do housework, workout, swim, or do anything else that might damage your jewelry. Also try to avoid contact with lotions, perfumes and chemicals. You can refer to our Care Guide for more information.
Please let us know if you need the item in a hurry, we will try our best to accommodate you!
Most of our pieces are able to be made with 9K, 14K or 18K gold.
Please note that different manufacturers use different alloys and as such our gold colour may be different to the gold colour of existing rings you may have in the same colour and karat type.
Don't hesitate to contact us should these options not be available in the drop down menus.
All of our metals are sourced from reputable and established industry suppliers. We do not make use of filled metals, or plated base metals such as brass or bronze.
Please read the care instructions that come along with your purchase to ensure the longevity of your piece.
Rose gold- this gorgeous metal has gained in popularity over recent years. There are some things to keep in mind when buying a rose gold ring - see here for more information
White gold- all of our white gold pieces are rhodium plated as per industry standard practice. This gives the metal a "whiter" and more 'silvery' lustre as white gold is comparatively more yellow in appearance in its natural state. If you would prefer to have the white gold piece without rhodium plating, please get in touch with us. We recommend having your white gold jewellery re-plated once a year.
You must contact us before returning any item.
We accept returns and exchanges up to 30 days after purchase.
Items must be returned as new, unworn and in the original packaging. Any damaged/missing packaging such as the ring box will be deducted from the refund.
On items eligible for returns, the buyer is responsible for shipping and customs charges. We will cover shipping costs for faulty items only. Items must be returned with tracked shipping and required signature on delivery. We strongly suggest that you insure the item as we cannot process any refunds if the item goes missing in the shipping process.
Unfortunately, we can’t offer returns on custom or rush orders, engraved items, sale or payment plan orders.
Yes - we do offer installment plans for all purchases :)
50% is payable as a deposit, with the remaining 50% being payable when the item is complete. Full payment is required before any items will be shipped.
For our Australian customers - for payment installments, we offer Afterpay through our website.
Custom and Personalised Orders
In most cases, we are able to customize our existing designs in terms of unique ring sizes and metal caratages. For an extra fee we are able to add personalised engravings to our designs. Engraving may only be possible on certain designs due to space necessary for engraving.
Depending on the design and availability of gemstones, we may be able to customize the number and type of stones.
Please don't hesitate to contact us with any questions you might have, we're happy to help wherever possible :)
Custom designs remain the exclusive property of Vinny&Charles and may be used for marketing and production purposes.
Engraving is possible on many of our pieces, and is available as a separate add on to your purchase. The engraving listing is for engraving up to 10 Characters, and the charge is per item.
Our engraving is only possible on certain ring designs, for rings the band width generally needs to be 2.0mm or wider. Please get in contact with us to confirm if the design you are purchasing can accommodate engraving.
Certification is normally provided on diamonds over 0.50cts. For our centre Moissanites, a Charles&Colvard certificate is generally provided.If you have any questions regarding certification please don't hesitate to reach out to us.
Rhodium plating of white gold jewellery is a jewellery industry practice. The Rhodium plating will provide a white 'silvery' appearance. White gold in it's natural colour has a more yellow luster to it.
When it comes to gold alloys/mixes - every manufacturer has their own recipe that they will use depending on what characteristics within the metal they are looking for.
The alloys can change the natural colour of the metal slightly so jewellery from two different manufacturers can look different in their natural white gold state.
(So for example 14k gold is 58.3% pure gold, 18k gold is 75% pure gold etc with the rest being made up of alloys)
Heat Treated Stones
Heat treatment is commonly used with certain gemstones to dissolve impurities in the stone which clarifies them and giving a cleaner, brighter appearance.
We strongly recommend that you obtain appropriate and adequate insurance for your jewellery with a local reputable supplier. Many insurance companies will accept your order as proof of purchase. Valuation certificates can we provided at an extra fee.
Please click here for more information
We try our utmost to ensure that product images on our website and social media are as accurate as possible, however please remember that colors may look different on various computer monitors.
Can't find what you're looking for?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one). Or Reach out via the messenger at the bottom of this screen.
Please email us at firstname.lastname@example.org